ONSIM Dashboard

Getting Started

• 🖥️ OnSim Online Dashboard Overview
• 🖥️ How to Access Your OnSim Dashboard

Plan Changes / Adding Users

• 🛒 How do I order additional SIMS?
• 📈 Upgrading or Downgrading Your Plan
• 🚀 Activating Your Physical OnSim SIM
• ⚙️ How to enable AI Insights

Payments & Billing

• 💳 How do I update my credit card details
• 📄 How do I get copies of invoices?

Call Routing & Numbering

• 🆔 Managing Your Outbound Caller ID
• Managing Individual SIM Diverts
• 🛫 Setting Up Holiday Diverts
• 🕒 Time of Day Routing
• 👥 Changing members of a hunt group

Voicemail

• 🎙️ Setting up voicemail
• 📧 How do I change the email address that voicemails are sent to?
• 🎙️ Adding a custom Voicemail recording
• 🎙️ Can I use my own recording for voicemail?

Reports & Monitoring Usage

• 🔍 Searching and Filtering Call Logs
• 🔴 Understanding Red Call Logs
• 📡 Monitoring & Searching Data Logs
• 💬 Viewing & Searching SMS Logs
• 📊 Checking & Managing Your Data Usage
• 📊 Viewing & Downloading Monthly Usage Reports

AI Insights

• ⚙️ How to enable AI Insights
• 🤖 Searching Your Calls with AI Insights

Settings

• 📧 How to Update Your Email Address
• 🎙️ Changing Your Voicemail-to-Email Destination
• 📍 Updating Your Postal Address
• 🏢 Updating Your Company Name
• 👥 Adding & Managing Additional Dashboard Users
• 🔐 Changing your password

See all 7 articles

Support Centre

• 🎫 Creating a support ticket via the online portal