Account & Billing

Account Changes

• 🔐 Changing your password
• 📧 Updating Your Email Address
• 👥 Adding & Managing Additional Dashboard Users
• 🔢 Can I change my landline number?
• 🏢 Updating the company name we hold for you
• 🏠 Change of Address

See all 7 articles

Billing and Payment Methods

• 💳 Accepted Payment Methods
• 📄 How do I get copies of invoices?
• 📅 When will I be billed?
• 💳 How do I update my credit card details
• ⚠️ Reinstating Your Service After Termination

Plan Usage & Upgrades

• 📈 Can I upgrade/downgrade my plan
• 📊 How much data have I used this month?

New SIMs

• 🛒 How do I order additional SIMS?
• 📦 How long will it take for the SIM to arrive?
• 📱 Lost or Stolen SIM: Replacement Guide
• 🔄 Activating Your Replacement Physical OnSim SIM

Cancellations

• ⚠️ Deactivate my account
• 📉 Cancelling a Single Service (Partial Cancellation)

Other

• 🛡️ Enabling Two-Factor Authentication (2FA)
• ✨ Memorable & Premium Numbers
• ℹ️ Non Standard Charges