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🛡ī¸ Enabling Two-Factor Authentication (2FA)

ONSIM
Updated

Using Two-Factor Authentication (2FA) adds a vital layer of security to your ONSIM portal. We highly recommend this for all users, particularly those using our Call and SMS Recording services, to protect sensitive data.

You can learn more about the benefits of 2FA in our blog post here.

1. Choose Your Authenticator App

Before you begin, download and install an authenticator app on your smartphone:

2. How to Enable 2FA

  1. Login: Access your account at app.onsim.uk/login using your standard username and password.

  2. Activate: Navigate to Settings → Two-factor Authentication.

  3. Submit: Toggle the slider to the [ON] position and click Submit.

  4. Setup Flow: You will be logged out automatically. Log back in with your username and password to begin the configuration.

  5. Link the App: You will see a QR code on your screen. Open your authenticator app, select "Add Account," and Scan the QR code (or enter the manual activation code provided).

  6. Verify: Enter the one-time 6-digit code generated by the app to finish the setup.

Note: On all future logins, you will be required to enter your username, password, and the rolling code from your app.

3. How to Disable 2FA (Not Recommended)

  1. Login to your account using the 2FA process.

  2. Navigate to Settings → Two-factor Authentication.

  3. Toggle the slider to the [OFF] position and click Submit.

  4. Your account will revert to password-only access.

❓ Troubleshooting & FAQ

What happens if I lose access to my authenticator app? If you lose your phone or delete the app, you must pass manual security verification. This usually requires a video call with our team to verify your identity against your ID.

  • Tip: Remember to migrate your authenticator app data when switching to a new mobile phone!

Is 2FA mandatory? Not yet, but we strongly recommend it. For security purposes, we may make this feature mandatory in the future.

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