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🎙️ How to Add Call Recording

ONSIM
Updated

OnSim provides native, network-level recording that works directly through your mobile's built-in dialler. Unlike other solutions, there are no apps to install, no diverts to set up, and zero staff training required.

Pricing & Access

  • Basic Call Recording: £10.00 + VAT per line, per month (added to your base plan).

  • Storage & Retrieval:

    • Online Dashboard: Securely download and manage your recordings anytime via our portal.

    • Email Delivery: We can automatically deliver recordings directly to your inbox as soon as a call ends.

✅ How to Enable Recording via the Dashboard

Recording is managed on a per-user basis. This allows you to choose exactly which team members need recording enabled without paying for those who don't.

  1. Login: Access your account at app.onsim.uk.

  2. Select Users: Click Users on the left-hand menu.

  3. Choose a User: Click on the specific User Name you wish to enable recording for.

  4. Subscription Tab: Navigate to the Subscriptions tab at the top.

  5. Add Recording: Locate the recording options and toggle on Call Recording.

  6. Select recording type: you then need to tick the boxes next to Call and SMS depending on what you would like to record

⚠️ Important Note: If you toggle on call recording but do not select calls or SMS, nothing will be recorded. You must select the boxes next to calls, SMS, or both for recording to happen.

💡 Multi-User Management

  • Repeat as needed: Please repeat these steps for each individual user that requires recording enabled on their line.

📩 Alternative Setup

If you have a large number of users and would prefer a bulk activation, or if you need help with specific compliance settings, our team is happy to assist:

  • Email: support@onsim.uk

  • More Info: Visit our full Recording Features Page for a deep dive into compliance, legal requirements, and storage options.

Pro Tip: If you want your calls to be searchable by text as well as recorded, consider also adding AI Insights, which includes full transcription and semantic search.

💡 Why Choose Network-Level Recording?

Because the recording happens at the network level rather than on the device:

  • Reliability: It works even if you have poor data/Wi-Fi.

  • Transparency: It captures the entire conversation from the moment the call connects.

  • Compliance: It provides a secure, tamper-proof audit trail for your business.

 

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