ONSIM

The underlying mobile number on your SIM will be displayed as you can not use landline numbers for SMS.  If you want people to be able to send you text messages, you need to provider them with your...

If you can't find the answer you are looking for on our support guides you can create a support ticket.    You can do this by sending an email to support@onsim.uk (details below) or by logging into...

Yes, we offer IVR set up for ONSIM systems.   An IVR is a recorded message which plays and then enables callers to press a key to be put through to different departments within your business.  i.e....

  Yes, we can provide call recording solutions on our systems.    Basic call recording is £10+VAT per line per month and this would record the calls and make them accessible for you to download thr...

  Yes, but they are limited to the Home Zone (UK,EU, USA) by default to prevent unexpected charges.      If you need to roam in other zones, this can be requested by emailing our support team (supp...

  Yes, additional numbers can be added to your SIM for £1 + VAT per month per number.    Please note that you can only select one of the numbers on your SIM as the outbound caller ID (i.e. what peo...

  A full list of our supported handsets can be found below, please note that this list is subject to change.    During the sign up process you will be asked to confirm the device type to ensure com...

Yes you can port a landline or mobile number you already hold.    The number you are wanting to port needs to have an active service with your current provider in order for it to be ported to us.  ...

  Yes, during the sign up process you will be able to choose your number.  We offer all 650 UK landline dial codes.   If during the sign up process you can't find a number you like, please email ou...

If you have selected a plan which has a data allowance and it is not working you would need to first check that your APN settings are still correct.    Please note that when you change handsets ...