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🎧 How to Search and Access Your Call Recordings

ONSIM
Updated

If call recording is enabled on your services, you can easily manage, play, and analyse your audio files directly from your dashboard.

🚀 Getting Started

  1. Login: Access your portal at app.onsim.uk.

  2. Navigate: On the left-hand menu, click Recordings, then select Calls.

⚠️ Important

Service-Specific Activation: Call recording must be enabled individually for each service on your account. Enabling it on one service will not automatically record calls on your other lines or SIMs.

No Retroactive Recording: Calls are only recorded from the exact moment the feature is activated for that specific service. The system cannot recover or record calls made prior to activation.

🔍 Quick Search vs. Advanced Filters

For a fast result, type a full phone number into the Search Bar and press Enter. For more complex queries, use the professional filter suite located at the top of the table:

  • 📅 Date Range: Select presets like "Last 7 Days" or define a Custom range to pinpoint a specific conversation.

  • 🆔 Account ID: If you manage multiple branches, use this to filter logs by a specific business unit.

  • 📞 From (Caller): Filter by the person who initiated the call.

  • 🎯 To (Recipient): Filter by the specific destination or team member who received the call.

✨ Level Up with AI Insights

If you have AI Insights enabled, you don't need to remember dates or numbers—you can search by the content of the conversation. Click the purple AI button and try natural language queries like:

  • 💬 "Calls yesterday where David mentioned the price of cheese"

  • 📑 "Find all cancellation requests from last week"

  • ⚠️ "Identify calls containing swearing or aggressive language"

  • 🎣 "Show me calls where we discussed fishing"

Learn more about enabling AI Insights here.

📥 Managing Your Recordings

Once you've found the call you’re looking for, you can:

  • Play: Listen to the audio directly in your browser.

  • Download: Save the MP3 file for your own records or compliance.

  • Analyse with AI: If you have AI Insights enabled, you can click into the call to view an automated transcript, a summary of the conversation, and a sentiment analysis to understand the "mood" of the caller.

    See more information on AI Insights here.

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