ONSIM

To ensure your mobile experience is seamless and reliable, ONSIM performs rigorous testing to identify devices that provide high-quality voice, messaging, and data services on our network. Device...

For the fastest resolution of technical issues, we recommend raising support tickets directly through the ONSIM Online Portal. This is the most efficient way to report call faults, as it allows yo...

 Whether you’ve forgotten your password or just want to update it for security, follow the steps below.If You Forgotten Your PasswordYou can trigger a secure reset link without needing to log in: G...

Follow these steps to customise what happens when someone calls your mobile number.How to Access Your Settings Log in to your dashboard. Click Users in the left-hand menu. Select the User/SIM you w...

  VoLTE (Voice over LTE) is essential for the ONSiM service. It allows your phone to make high-quality voice calls over the 4G/LTE network rather than dropping down to older, less reliable frequenc...

 A Hunt Group is a powerful call-routing feature that ensures your business never misses a call. It takes an incoming call to a single main number and distributes it across multiple users or device...

Have you been receiving calls from 3 or 4-digit numbers like 1000 or 1001, only to find silence when you answer? These are known as "Ghost Calls."What is causing this?These are not real phone calls...

 The Hold feature allows you to pause your current conversation to take another call or step away briefly. While a caller is on hold, they will typically hear your system's hold music.Note: Only on...

 The Mute feature allows you to silence your microphone during an active call. This ensures the other party cannot hear you or your background noise, while you can still hear them perfectly.How to ...

 The Do Not Disturb feature allows you to silence your handset and manage incoming calls automatically. When DND is active:Incoming calls are rejected and redirected to voicemail or your "Busy" des...