Skip to main content

📊 Checking & Managing Your Data Usage

ONSIM

Your data allowance resets every month on your renewal date. 

 

🔍 How to Check Your Usage

For an Account Overview:

  1. Log in: Access your account at app.onsim.uk.

  2. Home Screen: Your "Home" page provides an instant snapshot of the total data used across all active lines.

For Specific User Details:

  1. Select Users: Click Users in the left-hand menu.

  2. Choose User: Click on the specific User Name.

  3. Usage Tab: Select the Usage tab to see exactly how much that individual has consumed in the current billing cycle.

To View Your Allowance:

  • To see the total GB limit for a specific line, click the Subscription tab within that user’s profile.

🚀 Running Low on Data?

If a user is nearing their limit, you can upgrade their plan instantly to ensure they stay connected.

  1. Select User: Navigate to the specific user in the Users menu.

  2. Subscription Tab: Click the Subscription tab.

  3. Choose New Plan: Select a higher data tier that fits your needs.

  4. Instant Update: Your new allowance will be applied to the account.

💡 Pro Tip: Renewal Dates

Remember that data doesn't "roll over." Your allowance resets to zero on your monthly renewal date, which can be found in your Billing section.

Need further assistance? We’re here to help at support@onsim.uk or call us on 0333 880 4008.