Whether you’ve forgotten your password or just want to update it for security, follow the steps below.
If You Forgotten Your Password
You can trigger a secure reset link without needing to log in:
Go to the Login Page.
Click the Forgot Password? link below the login fields.
Enter your registered email address and click Submit.
Check your inbox for a reset email and follow the instructions to create a new password.
💡 Tip: If you don't see the email within a few minutes, please check your Junk or Spam folder.
If You Want to Change Your Password
If you are already logged in and wish to update your credentials:
Log in to your Online Dashboard.
Click Settings in the left-hand menu.
Select the Security tab at the top of the page.
In the Change Password section, enter your current password followed by your new password.
Click Set Password to save your changes.
Password Security Tips
To keep your OnSim account secure, we recommend:
Using a password at least 12 characters long.
Including a mix of uppercase letters, numbers, and symbols.
Avoiding passwords used on other websites.
Need further assistance? If you are locked out of your account or no longer have access to your registered email, please contact our support team at support@onsim.uk.