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💰 How much does call recording cost?

ONSIM
Updated

ONSIM offers secure, network-level recording that captures every detail without the need for apps. Whether you need a simple backup or a robust compliance solution, we have an option for your business.

Pricing Plans

  • Basic Call Recording: £10.00 + VAT per line, per month (in addition to your base plan).

  • Enterprise & Archiving: If you require long-term storage, advanced encryption, or bespoke archiving for compliance, please contact our sales team for a custom quote: sales@onsim.uk.

How to Access Your Recordings

Once enabled, your recordings are stored securely and are easy to retrieve:

  • 🖥️ Online Dashboard: Log in to our secure portal at app.onsim.uk to listen to, download, and manage your recordings anytime.

  • 📩 Email Delivery: If you prefer, we can automatically "push" recordings directly to your inbox as soon as a call ends.

✅ How to Enable Recording via the Dashboard

Recording is managed on a per-user basis. This allows you to choose exactly which team members need recording enabled without paying for those who don't.

  1. Login: Access your account at app.onsim.uk.

  2. Select Users: Click Users on the left-hand menu.

  3. Choose a User: Click on the specific User Name you wish to enable recording for.

  4. Subscription Tab: Navigate to the Subscriptions tab at the top.

  5. Add Recording: Locate the recording options and toggle on Call Recording.

  6. Select recording type: you then need to tick the boxes next to Call and SMS depending on what you would like to record

⚠️ Important Note: If you toggle on call recording but do not select calls or SMS, nothing will be recorded. You must select the boxes next to calls, SMS, or both for recording to happen.

💡 Multi-User Management

  • Repeat as needed: Please repeat these steps for each individual user that requires recording enabled on their line.

📩 Alternative Setup

If you have a large number of users and would prefer a bulk activation, or if you need help with specific compliance settings, our team is happy to assist:

  • Email: support@onsim.uk

  • More Info: Visit our full Recording Features Page for a deep dive into compliance, legal requirements, and storage options.

Pro Tip: If you want your calls to be searchable by text as well as recorded, consider also adding AI Insights, which includes full transcription and semantic search.


 

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