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🚀 AI Insights: Who This Is For

ONSIM

Whether you are a small startup or a large enterprise, AI Insights provides the visibility you need to make better decisions without adding to your workload. By turning voice into data, it solves specific challenges across your entire organisation.

How different teams use AI Insights

  • 🚀 Sales Teams: 

    • The Problem: Knowing why deals are stalling.

    • The Solution: Understand objections at scale. Search for "pricing" or "competitor names" across all calls to refine your pitch and training.

  • 🛠️ Support Teams: 

    • The Problem: Hours spent listening to recordings to resolve a dispute.

    • The Solution: Instantly find the exact moment an issue was raised. Navigate directly to the "troubleshooting" part of the conversation.

  • ⚖️ Compliance-Heavy Industries: 

    • The Problem: High risks associated with unrecorded or unsearchable mobile calls.

    • The Solution: Maintain a full, searchable audit trail. Instantly retrieve data for legal or regulatory requests using simple text search.

  • 👔 Founders & Managers: 

    • The Problem: Losing touch with the "front line" as the company grows.

    • The Solution: Get real visibility into customer sentiment and team performance without the overhead of joining every call or managing complex VoIP systems.

How to Get Started

Activating AI Insights takes just a few clicks. You can manage this yourself via the dashboard or ask our team for help.

Option 1: Self-Service (Via Dashboard)

You can enable this feature instantly for any individual line:

  1. Log In: Access your account at app.onsim.uk.

  2. Select User: Click Users in the left-hand menu and select the profile you wish to upgrade.

  3. Navigate to Subscriptions: Click the Subscriptions tab at the top of the user profile.

  4. Activate: Locate AI Insights and switch the toggle to ON.

Note: Activation must be done individually for each line you wish to enable.

Option 2: Contact Support

If you have a large volume of lines to enable or prefer our team to handle the setup:

⚠️ Important Reminder

AI Insights is not retrospective. Once enabled, the system will only begin processing and transcribing new calls and messages from that moment forward. Any communication made before the toggle was turned on cannot be transcribed.

 

 

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