Stop just storing your calls—start using them. AI Insights transforms your mobile conversations from simple audio files into a searchable database of business intelligence.
How it works for you
Once enabled, AI Insights works automatically in the background to:
Transcribe Every Call: Converts speech to text with high accuracy, so you can read through conversations at a glance.
Capture SMS Conversations: Pulls text messages into the same unified view as your calls.
Sync Audio & Text: Plays back the specific part of the audio as you click through the transcript for perfect context.
Vectorise Data: Turns every interaction into searchable, structured data. This means you can search for "that customer who mentioned a refund last Tuesday" instead of scrolling through hours of audio.
How to Get Started
Activating AI Insights takes just a few clicks. You can manage this yourself via the dashboard or ask our team for help.
Option 1: Self-Service (Via Dashboard)
You can enable this feature instantly for any individual line:
Log In: Access your account at app.onsim.uk.
Select User: Click Users in the left-hand menu and select the profile you wish to upgrade.
Navigate to Subscriptions: Click the Subscriptions tab at the top of the user profile.
Activate: Locate AI Insights and switch the toggle to ON.
Note: Activation must be done individually for each line you wish to enable.
Option 2: Contact Support
If you have a large volume of lines to enable or prefer our team to handle the setup:
Email: support@onsim.uk
⚠️ Important Reminder
AI Insights is not retrospective. Once enabled, the system will only begin processing and transcribing new calls and messages from that moment forward. Any communication made before the toggle was turned on cannot be transcribed.