An IVR is a recorded message which plays and then enables callers to press a key to be put through to different departments within your business. i.e. press 1 for sales, 2 for support etc.
With an IVR, calls can be directed to extensions or users on our platform, or to other UK numbers you own, based on the numbers the caller presses on their keypad, as guided by your voice recording.
Please note that if an IVR option is set to forward calls to off-platform numbers, these calls will be chargeable, as the IVR line does not include an allowance for such calls.
IVRs are an optional feature and are not included in the basic plan. They are available for £5.00+VAT per month, plus any applicable setup fees..
Please note that the number linked to the IVR will NOT be able to receive or send SMS (this is the number your customers would ring to get through to the IVR). So for example if you move an existing mobile number that you use to send and receive SMS onto the IVR, this function on this number would no longer be available. We can however either provide you with a new number for the IVR or a new mobile number for the SIM so SMS are still able to be sent and received.
If you’d like to set up an IVR, please read through this guide first. Then, complete the form at the bottom of this page and email it to support@onsim.uk, along with any recordings you wish to use in WAV or MP3 format.
Please note, the form must be fully completed — we cannot accept alternative documents for your IVR setup.
IMPORTANT - If you are intending to pay for the recordings to be done we would strongly recommend checking your scripts with our support team first to ensure that the IVR will work as per the recording.
If you are using multiple recordings (ie one for the IVR, one for voicemail etc) please ensure that these are recorded and sent over as separate files, unfortunately we cannot accept one file with all your recordings.
Once we receive the completed IVR form, script, and recordings our support team will review the setup and provide you with a quote. The cost will depend on the complexity of the IVR setup.
Here’s an example of an IVR greeting:
"Thank you for calling [company name]. To speak with our [team name], press 1. To speak with our [team name], press 2. For all other inquiries, press 3. To hear these options again, press star (*)."