An IVR (Interactive Voice Response) is an automated menu that allows callers to direct themselves to the right department (e.g., "Press 1 for Sales").
With ONSIM, you can direct these calls to internal extensions, specific users, or external UK numbers.
⚠️ Important Considerations
Before requesting an IVR, please note the following:
No SMS Support: Numbers assigned to an IVR cannot send or receive SMS. If you move an existing mobile number to an IVR, you will lose its SMS functionality.
Solution: We can provide a new dedicated number for your IVR to keep your mobile SMS active.
Forwarding Charges: If an IVR option forwards a call to an external (off-platform) number, these calls are chargeable as they are not included in the standard plan allowance.
Pricing: IVRs are an optional add-on starting at £5.00 +VAT per month, plus a one-time setup fee based on complexity.
How to Request Your IVR
To get started, please follow these steps:
Download & Complete the Form: Fill out the IVR Setup Form (attached at the bottom of this page). We cannot accept alternative documents.
Prepare Your Recordings: * Files must be in WAV or MP3 format.
Each recording (Menu, Voicemail, Out of Hours) must be a separate file. We cannot accept one long audio file.
Submit for Review: Email your form and audio files to support@onsim.uk.
Pro Tip: If you are paying for professional voice recordings, send your script to our support team first. We will verify that the logic of your script matches the capabilities of the system before you spend money on recordings.
Example Script
A standard greeting usually sounds like this: "Thank you for calling [Company Name]. To speak with Sales, press 1. For Support, press 2. For all other inquiries, press 3. To hear these options again, press star ()."*
Next Steps
Once we receive your completed form and files, our team will review the setup and provide a custom quote based on the complexity of your menu.