This is where AI Insights becomes a superpower for your business. Instead of hunting through call logs and listening to hours of audio, you can simply search for meaning.
True Semantic Search
Most systems use "keyword matching" (searching for an exact word). AI Insights uses Semantic Search, which means it understands intent and context. Because every conversation is vectorised, the system understands what was being discussed, even if the exact words differ. You can simply ask:
💬 “Calls yesterday where David mentioned the price of cheese”
📑 “Find all cancellation requests from last week”
🎣 “Show me calls where we discussed fishing”
⚠️ “Identify calls containing swearing or aggressive language”
The result? Instant, accurate answers to questions that used to take hours of manual work to find.
How to Get Started
Activating AI Insights takes just a few clicks. You can manage this yourself via the dashboard or ask our team for help.
Option 1: Self-Service (Via Dashboard)
You can enable this feature instantly for any individual line:
Log In: Access your account at app.onsim.uk.
Select User: Click Users in the left-hand menu and select the profile you wish to upgrade.
Navigate to Subscriptions: Click the Subscriptions tab at the top of the user profile.
Activate: Locate AI Insights and switch the toggle to ON.
Note: Activation must be done individually for each line you wish to enable.
Option 2: Contact Support
If you have a large volume of lines to enable or prefer our team to handle the setup:
Email: support@onsim.uk
⚠️ Important Reminder
AI Insights is not retrospective. Once enabled, the system will only begin processing and transcribing new calls and messages from that moment forward. Any communication made before the toggle was turned on cannot be transcribed.