ONSIM provides native, network-level recording that works directly through your mobile's built-in dialler. Unlike other solutions, there are no apps to install, no diverts to set up, and no staff training required.
Our Recording Solutions
Network-Level Call Recording: Secure, native recording that cannot be bypassed by the user.
SIM-Based Recording: Records directly at the SIM level using your phone’s native dialler and contact directory. It works seamlessly across all operating systems (iOS, Android, etc.).
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SMS Recording: Comprehensive SMS logging for financial compliance, including our unique "SMS Intercept" service for total control over company messaging.
Pricing & Access
Basic Call Recording: £10.00 +VAT per line, per month (in addition to your base plan).
How to access your recordings:
Online Dashboard: Download and manage your recordings anytime via our secure portal.
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Email Delivery: If preferred, we can automatically email recordings directly to you.
Why Choose Native Recording?
Compliance: Meets regulatory requirements (such as MiFID II or PCI) without relying on user-controlled apps.
Reliability: Because it is built into the SIM, recordings are high-quality and captured every time.
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Zero Friction: Your team uses their phones exactly as they do now—no new software to learn.
✅ How to Enable Recording via the Dashboard
Recording is managed on a per-user basis. This allows you to choose exactly which team members need recording enabled without paying for those who don't.
Login: Access your account at app.onsim.uk.
Select Users: Click Users on the left-hand menu.
Choose a User: Click on the specific User Name you wish to enable recording for.
Subscription Tab: Navigate to the Subscriptions tab at the top.
Add Recording: Locate the recording options and toggle on Call Recording.
Select recording type: you then need to tick the boxes next to Call and SMS depending on what you would like to record
⚠️ Important Note: If you toggle on call recording but do not select calls or SMS, nothing will be recorded. You must select the boxes next to calls, SMS, or both for recording to happen.
💡 Multi-User Management
Repeat as needed: Please repeat these steps for each individual user that requires recording enabled on their line.
📩 Alternative Setup
If you have a large number of users and would prefer a bulk activation, or if you need help with specific compliance settings, our team is happy to assist:
Email: support@onsim.uk
More Info: Visit our full Recording Features Page for a deep dive into compliance, legal requirements, and storage options.
Pro Tip: If you want your calls to be searchable by text as well as recorded, consider also adding AI Insights, which includes full transcription and semantic search.