Sophie Phythian

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Activity overview

Latest activity by Sophie Phythian
  • Sophie Phythian created an article,

    Setting up your E-SIM

      If you have an E-SIM compatible device, we can provide you an E-SIM rather than a physical SIM for use with our services.    If you are an existing customer and have purchased a new device and...

  • Sophie Phythian created an article,

    Changing members of a hunt group

      If you have a hunt group set up and you would like to change to change the users within the hunt group, please email our support team (support@onsim.uk) to ask for this to be done.    In this ema...

  • Sophie Phythian created an article,

    Terminology Guide

          Terminology Meaning Cancellation Period We require 30 days notice if you wish to cancel your plan.  The 30 days start from the date we receive your written cancellation request (this can...

  • Sophie Phythian created an article,

    Can I change my number?

      If you would like to change your number please create a support ticket by emailing support@onsim.uk   The information we need from you is as follows:   - The area code for the new number that you...

  • Sophie Phythian created an article,

    Memorable / Premium Numbers

      Numbers with recurring digits are referred to as Premium or Memorable numbers.    There are additional charges for obtaining and retaining these numbers.  There are also additional charges for po...

  • Sophie Phythian created an article,

    When will I be billed?

      Initial payment When you activate your account or add a new user/SIM, you will be charged a pro-rata payment on that day for the remainder of the month you are in.  For example, if you activated ...

  • Sophie Phythian created an article,

    How do I update my credit card details

      To update your card payment details, please email our support team (support@onsim.uk) and they will be able to send you a direct link via our secure ticketing system so that you can update your d...

  • Sophie Phythian created an article,

    Error Message - Not included in tariff plan

      If when your trying to make a call it does not work and you hear the message "not included in your tariff plan" this will either be due to attempting a call to a number which is not included in t...

  • Sophie Phythian created an article,

    Porting a mobile number

      This guide details how to port a mobile number to Onsim, if you would like to port a landline number, please see our landline porting guide.    What do I need to do To port a mobile number, pleas...

  • Sophie Phythian created an article,

    Porting a landline number

      This guide details how to port a landline number to Onsim, if you would like to port a mobile number, please see our mobile porting guide.    In order to port a landline number you currently hold...