Sophie Phythian
- Total activity 76
- Last activity
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Activity overview
Latest activity by Sophie Phythian-
Sophie Phythian created an article,
How do I get copies of invoices or a statement of my account?
If you have misplaced any invoices and would like copies of any of them or would like a statement of your account, please email our support team (support@onsim.uk) and they will be able to assist...
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Sophie Phythian created an article,
Can I change my outbound caller ID?
If you would like to change your outbound caller ID (CLI) so that for example it displays your main office number rather than your direct dial for outbound calls, please email support@onsim.uk to...
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Sophie Phythian created an article,
My Data isn't working
If you have selected a plan which has a data allowance and it is not working you would need to first check that your APN settings are still correct. Please note that when you change handsets or ...
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Sophie Phythian created an article,
Deactivate my account
If you would like to cancel your account, please email support@onsim.uk to request this. All cancellation requests must be sent via email to support@onsim.uk Please note that there is a 30 d...
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Sophie Phythian created an article,
Change of Address
If you need to change the postal address we hold on file for you, please email our support team (support@onsim.uk) with confirmation of your new address. For security reasons, please ensure the...
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Sophie Phythian created an article,
Can I change my email address?
If you would like to change either your contact email address, billing email address or voicemail email address you can do so by emailing our support team support@onsim.uk For security reason...
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Sophie Phythian created an article,
Setting up your E-SIM
If you have an E-SIM compatible device, we can provide you an E-SIM rather than a physical SIM for use with our services. If you are an existing customer and have purchased a new device and...
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Sophie Phythian created an article,
Changing members of a hunt group
If you have a hunt group set up and you would like to change the users within the hunt group, please email our support team (support@onsim.uk) to ask for this to be done. In this email, please...
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Sophie Phythian created an article,
Terminology Guide
Terminology Meaning Cancellation Period We require 30 days notice if you wish to cancel your plan. The 30 days start from the date we receive your written cancellation request (this can...
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Sophie Phythian created an article,
Can I change my number?
If you would like to change your number please create a support ticket by emailing support@onsim.uk The information we need from you is as follows: - The area code for the new number that you...