ONSIM

  VoLTE needs to be enabled on your device at all times to use the Onsim service. Please note that if you factory reset or reset your network settings you will need to re-enable VOLTE.    If you ar...

  If you have an E-SIM compatible device, we can provide you an E-SIM rather than a physical SIM for use with our services.    If you are an existing customer and have purchased a new device and...

    We hope that the support centre will answer the majority of your queries, however if you need assistance with anything which is not covered in the support centre or if you need to raise a fault...

  If you have a hunt group set up and you would like to change the users within the hunt group, please email our support team (support@onsim.uk) to ask for this to be done.  In this email, please i...

  We can set up time of day routing on your phone system so that you can automatically redirect calls based on your office hours. Calls could then go through to your office during your office hours...

  This article provides a step by step guide on how to set up voicemail on the numbers associated with your SIM by using the Handset which has your SIM in it.   Please note that this will ONLY chan...

  An IVR is a recorded message which plays and then enables callers to press a key to be put through to different departments within your business.  i.e. press 1 for sales, 2 for support etc.  Call...

  A hunt group is a service that distributes calls made into a single phone number to a group of users/SIMs.    For example a call coming into your main business number can be distributed to multip...

  If you pay via card you will be able to login to the dashboard to view your invoices.  If you pay via direct debit please email support@onsim.uk and they will be able to assist you.    To view yo...

  To update your card details please login to your online dashboard here.  Once you have logged in please click billing from the menu on the left hand side of the page.    In the payment method sec...