If you can't find the answer you are looking for on our support guides you can create a support ticket.
You can do this by sending an email to support@onsim.uk (details below) or by logging into your dashboard and raising a ticket through the portal.
You can also call our support team on 03338804008, however please note that they may ask you to submit a support ticket in order to assist depending on the query/issue that you have.
Raising a support ticket via email
When you email our support team, a support ticket will be created to log your query/request/issue. You will receive an email to confirm your ticket number which should be used in any correspondence regarding the particular query/request/issue.
Please note that we can not provide support via our website live chat, support queries would need to be sent in via email or raised via the online portal.
If you contact our support team via phone regarding a query/issue and there is no open support ticket for this, we may be unable to assist you until you have raised a ticket.
Raising a support ticket via the online portal
First you would need to login to your portal here - app.onsim.uk
You would then select Support Centre from the menu on the left of the page.
You would then need to select the reason for raising a ticket - In/Outbound call issues or other.
If you select the In/Outbound call issues, you will then be prompted to select 3 or more calls from your latest call logs which you experienced the issue on. You would then also need to describe your issue, please enter as much information as possible as this will help to speed up troubleshooting and also fill in the additional information form with details such as your post code location at the time of the call and the device your using. Again this is to speed up the troubleshooting by giving us as much information as possible.
If you select other you will be asked to provide a subject and description. Again please provide as much information as possible for your query/issue as this will help our support team to help you as soon as possible.
When you raise a ticket via the online dashboard, our support team will then pick this up and a reply will be sent to you via email.