If you have selected a plan which has a data allowance and it is not working you would need to first check that your APN settings are still correct.
Please note that when you change handsets or sometimes when you upgrade your mobile phone software the APN settings may need to be re-entered into the handset for data to work again.
To check the correct APN settings please refer to our data settings guide which can be found here - Data Settings Guide
If your data settings are correct and you still can not use data on your handset, it may be due to the following;
1. You may have used all your inclusive data for the month. You can check this by logging into your dashboard (app.onsim.uk) or by emailing our support team (support@onsim.uk) and they will be able to confirm.
If you have used all your data, you can then choose to upgrade your plan to include more data per month, this would need to be requested via email to our support team.
If you have used all your data and you do not want to upgrade, your data allowance will be reset on the monthly anniversary date of your plan (i.e. the date you are billed each month by ONSIM)
2. If you can not use data and are roaming in a country which is outside of our Roam Like at Home Zone (Roam Like At Home List), you would need to contact our support team via email to have your roaming settings changed. Please note that we would need to know where you are travelling as will need to provide you with the price for using minutes, sending SMS and using data whilst roaming in that country.
If you have checked your APN settings and still require assistance with your data, please contact our support team via email (support@onsim.uk).