If you already have an eSIM from us and are changing device, you will need a new QR Code to reinstall the eSIM onto your new phone.
Before you can generate a new QR code, you will first need to delete the existing one from the current device.
Once you have removed the old eSIM, please follow the below steps.
Step 1. Login to app.onsim.uk
Step 2. Click "Users" from the left hand menu.
Step 3. Click on the name of the user that needs the new QR Code/eSIM
Step 4. Under eSIM, Click the purple "Generate" Button and a new QR Code will generate
(PLEASE NOTE: The purple button will be greyed out if the existing eSIM is still installed, delete the existing eSim and refresh the web page for the button to change to purple).
Step 5. Install eSim (for instructions on how to install an eSIM, click Here
If you need any assistance, please email support@onsim.uk