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Transferring calls on Yealink DECT Phones

ONSIM
Updated

This guide explains how to transfer calls on Yealink DECT Phones such as W57R, W74H, W78H, W73P. W71H, W73H, W59R & W56H Models.

 

Transferring a call

During a call, you can transfer the call to another extension using one of the following methods:

  1. Blind Transfer: Transfer a call directly to the new extension without any interaction.
  2. Semi-Attended Transfer: This places the caller on hold and allows you to hear a ringback tone before transferring the call. If the user at that extension isn't available, you can retrieve the caller from hold.
  3. Attended Transfer: This puts the caller on hold, allowing you to communicate with the intended recipient before the call is transferred.

 

Performing a Blind Transfer

A blind transfer sends the caller to another extension without any interaction between the person transferring the call and the extension receiving the transfer.

  1. Press the Transfer key during an active call.
  2. Dial the extension for the receiving party.
  3. Press Transfer and the call will be immediately transferred to the recipient.

 

Performing a Semi-Attended or Attended Transfer

A semi-attended transfer places the caller on hold and allows you to hear a ringback tone before transferring the call. If the user at that extension isn't available, you can retrieve the caller from hold. An attended transfer puts the caller on hold so you can communicate with the intended recipient prior to the call being transferred.

  1. Press the Transfer key and the active caller is placed on hold.
  2. Dial the extension for the receiving party.
  3. Press OK.
  4. For a SEMI-ATTENDED transfer, press the Transfer key again as soon as you hear the ringback tone.
  5. For an ATTENDED transfer, wait for the intended recipient to answer. The caller has been placed on hold, allowing you to communicate with the intended recipient. When you are ready to transfer the call, press the Transfer key again and the transfer will be complete.

 

If you require any additional assistance with this feature please do not hesitate to contact our support team (support@onsim.uk). 

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