You can create a support ticket using the online portal. For faults such as an issue with inbound/outbound calls this may be easier than emailing our support team as it gives you the option to select the effected calls from your call logs rather than typing out the call example information.
To raise a ticket on the online portal:
You would need to login to your portal here - app.onsim.uk
You would then select Support Centre from the menu on the left of the page.
You would then need to select the reason for raising a ticket - In/Outbound call issues or other.
In/Outbound call issues
If you select the In/Outbound call issues, you will then be prompted to select 3 or more calls from your latest call logs which you experienced the issue on. You would then also need to describe the issue you are experiencing.
Please include as much information as possible as this will help to speed up troubleshooting. You will also fill in the additional information form with details such as your post code location at the time of the call and the device you are using. Again this is to speed up the troubleshooting by giving us as much information as possible.
It will also ask you to confirm that you have restarted or toggled airplane mode on the device as a simple restart often resolves issues you are experiencing without the need for raising the ticket as it will refresh the connection between your handset and the network.
Other
If you select other you will be asked to provide a subject and description. Again please provide as much information as possible for your query/issue as this will help our support team to help you as soon as possible.
This can be used for both issues (which aren't effecting in/outbound calls) and for any queries you may have.
When you raise a ticket via the online dashboard, our support team will then pick this up and a reply will be sent to you via email.