For a list of countries where our SIM will "roam like at home" please refer to our roaming controls guide.
Please read all of the below before travelling to ensure that you have all the information that you require in order to change your settings upon your arrival.
If you are roaming outside of the UK with an Android device, you may need to change settings once you have landed.
We would recommend that during the flight you turn the device off but if you prefer to use flight mode please be aware that you will need to restart your device once you land.
If when you arrive at your destination the SIM doesn't automatically connect, please follow the steps below:
1 - Open Settings
2 - Applications
3 - All apps
4 - Open 'SIM Services' app
5 - Multi IMSI
6 - Select Mode
7 - Manual
8 - Global1
Once you have done this, you need to go into "Network Selection" and switch to "Manual" the device will then look for networks, we always recommend that you contact us before travelling to advise us of where you are travelling to so that we can confirm the best network to connect to upon your arrival.
Once the device has registered on the network, please go back into "Network Selection" and put back to "Automatic".
If you have any problems please contact our support team by emailing firstname.lastname@example.org