A hunt group is a service that distributes calls made into a single phone number to a group of users/SIMs.
For example a call coming into your main business number can be distributed to multiple SIMs so that any of those users can answer the call.
These SIMs/Numbers can be either 'on platform' (i.e. SIMs provided by ONSIM), or 'off platform' (mobile numbers held with other providers). Please note that if you forward calls from a hunt group to off platform numbers these forwarded calls would be chargeable as the hunt group has no inclusive allowance.
You can set the hunt group to either ring all numbers in the group simultaneously or in order. For example, you can choose to ring SIM 1 for 15 seconds and then if the call isn't answered SIM 2 and so on.
One hunt group is provided free of charge for all accounts with more than 2 active ONSIM SIMs. However, if you only have 1 active SIM and want to use a hunt group to forward calls 'off platform' the cost of the hunt group would be £5 + VAT per month plus the charges for the calls to the 'off platform' numbers.
If you would like to add a hunt group to your account, please email email@example.com to request this and provide details of the hunt group set up you require.